Skip Navigation LinksHome/ About SynergyTech/ Expertise    

Our Expertise

Sales & Business Development – Experts in large complex solutions selling with focus in new market & account penetration, account retention, revenue generation and margin optimisation. Expertise in managing large international sales teams including sales and account development planning, team targeting and motivation.

Bid Management – Experts of end to end RFI/RFP management from requirement definition, drafting and publishing through to response evaluation, award and contracting.

Relationship Management – Experts in building strong and lasting business relationships with customers, suppliers and internal stakeholders. Extensive contact list of high level and board members professionals across multiple industries.

Stakeholder Management – Experts in stakeholder engagement across the business to manage expectations, requirement definition & prioritisation and performance. Drive improvements in Quote Turnaround, Clear Order Process rate, Mean Time to Provide and Repair timeframes, shortening of Lead Times, On-Boarding acceleration for new suppliers/services and Invoice reconciliation.

Contracts Management – Experts in the development of Contract negotiation strategies, Contract and SLA Standard templates and introduction of processes to ensure agreements comply with business and regulatory requirements. Risk management, Issue resolution and Frontline negotiations for complex, high value agreements.

Cost Management – Experts in developing overall commercial strategies to drive cost out of existing network estates through Optimisation, Spend Threshold agreements, Technology Refresh, and Wastage management. Introduction of Real Time Purchasing processes (including e-Auctions) for the procurement of new services at competitive (below market rates) to drive margin maximisation.

Supplier/Service Certification Program – Experts in Supplier Selection and Certification through the implementation of processes to Identify, Evaluate and On-Board new Suppliers and Services. Development of short & long term Supplier Engagement Strategies and Strategic Relationships to drive and maximise Sales opportunities. Introduction and Standardisation of processes for quote management, order, provide, assure, escalation, notification and invoice reconciliation.

Supplier/Service Compliance – Experts in the introduction of monitoring processes and internal & external scorecards and reporting to manage Supplier Compliance with the business’s commercial and operations standards and benchmarks. Supplier Performance reviews and issue management through Service Improvement Plans.

Order to Cash – Input in the Order to Cash process with expertise in reducing DiQ (Dept in Query) and delivering supplier improvements of the Invoice Reconciliation process, spend Budgeting and acceleration of service delivery to customers.

Change Management – Expertise in leading change and transformation projects and alignment of processes and objectives to the corporare strategy.

Service Portfolio Management – Expert knowledge of telecoms product portfolios including Data & Voice Services, Mobile, Managed Services, Security, Co-Location and Hosting Services, Equipment and maintenance services.